| 1. |
What can you do for me that a regular store doesn't offer? |
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A retail store carries a standard inventory, and that's all they can offer you.
Whenever you buy from a retail outlet, you are always buying 'off the rack'.
Here at Tailor-Point, everything is custom tailored. This is our only business.
It's how we can create fully custom made shirts, suits and slacks in the exact
style and fabric of your choice.
In addition, we offer you the following premium features at no extra charge.
For Custom Suits
- Hand-embroidered initials or your full name inside the jacket
- Hand-picked and matched linings and buttons
- Functional button holes on sleeves
- Inside arm shields
- Additional inside pockets For Custom Shirts
- Hand-cut, hand turned collars
- Monograms
- Generous tails
- Over twelve collar styles to choose from (We can even duplicate your favorite
shirt!) |
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| 2. |
I notice I can only order shirts online. Why not suits? |
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You need the trained eye of our master tailor to ensure your suit fits well.
That's why we like to arrange a personal visit with you during our tours to
your city. Our tailor will conduct a personal interview with you to determine
your specific needs, then make personal recommendations. If you have ordered
from us before, he will re-check your measurements and make sure your clothing
fits perfectly. |
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| 3. |
Can I schedule an on-site visit with your master tailor in my home or office? |
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Certainly. If you have ten or more people interested in custom tailored suits,
we will be happy to make the arrangements. Our tailors travel extensively
throughout the US and Europe. |
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| 4. |
What is your price range? |
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Suits start around US $450 to 1495.00. Shirts start at US $49 to 195. Sports
Coats are two-thirds the price of a suit, and slacks run about one-third the
price of a suit. Because of the silk facing, Tuxedos are US$75 to 200 more than
a suit. Topcoats are the same price as Suits. |
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| 5. |
Do I have to get re-measured every time I pick something out? |
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Not at all. Once we have your measurements on file, re-orders are easy. If you
want something new, all you have to do is select the cloth and styles. |
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| 6. |
Where will my clothes be made? |
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Every custom suit, shirt, jacket, and pair of slacks that we sell is cut and
sewn in our factory in Kowloon, Hong Kong. On completion of your order, all
garments are shipped by UPS International Air to our US office in Irvine,
California, then sent directly to you. We take full responsibility for all
customs clearances and documentation. |
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| 7. |
When I place my order, can I choose different styles? Is it possible to request
different collars, cuffs, pockets or other unique features on my shirts? |
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Yes, but to continue offering you the best possible prices, we ask that you
choose 2 shirts per style. This means at least 2 shirts should have the same
collar, cuff, monogram style and location of features. |
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| 8. |
Can I use different fabrics? |
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Of course! You may choose any fabric we offer. We stock well over 2000
shirtings, all of which come with high thread counts for rich texture and feel.
We have put only a few samples up here on our site, but we encourage you to
browse through the fabrics we've posted. Then, if you don't find the exact
fabric you're looking for, simply send us an e-mail with the description, or a
photograph from a catalog or magazine. We'll try to find the perfect match for
you (and we can even send you a swatch!) |
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| 9. |
I'm a bit hesitant to order custom shirts...I worry about the fit. |
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Not to worry. You may start your first order by sending us your best fitting
shirt. Or, if you do take your own measurements, follow the guidelines on our
site to be sure the information is precise and comprehensive. Once we've
received your order, our master tailor will call you and confirm all of your
sizes for complete accuracy. |
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| 10. |
Does Tailor-Point Brothers and Co. offer a guarantee? |
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Yes. All Tailor-Point shirts carry a lifetime free repair of any seam. Additional
buttons and collar stays are always free for the asking. A guarantee is only as
good as the company, which is why we offer you the best. |
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| 11. |
Are new fabrics available frequently? |
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Yes, twice a year we introduce new fabrics. Let us know if you have a specific
request, and we will endeavor to find the fabric for you. |
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| 12. |
What are the differences among the dress shirt fabrics that you offer? |
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You will often see dress shirt fabric described numerically as 50's, 80's,
100's, 120s, 140s, 160s, etc. This number refers to the thickness of the yarn:
the lower the number, the thicker the yarn; the higher the number, the finer
the yarn.
120's 140's 160's two-ply cottons are the most luxurious (and expensive) dress
shirt fabrics. Individual yarns are even thinner, the weave even tighter and
the thread count per inch even greater. The fabric is silky smooth and it holds
color and pattern extremely well. Although the price of a higher thread count
dress shirt is usually twice that of its 80's counterpart, many men make that
extra investment because they enjoy the softness and luster, as well as the
finer tailoring details that typically are offered in this luxury shirt.
100's two-ply broadcloth is a luxury fabric with a silky feel. It is very
durable due to its two-ply thread (two individual threads are twisted together)
and close weave.
80's pinpoint oxford is another excellent two-ply fabric. It is also extremely
durable, but has more texture (a weightier look) than a broadcloth fabric.
Royal Oxford cloth possesses the durability of pinpoint oxford with more texture
(in colored Royal Oxford fabric, you can see a small amount of white in the
weave).
50's Egyptian Cotton, woven of single-ply thread, is a lightweight and durable
cotton fabric at a great value. |
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| 13. |
Does each and every customer get his own personalized pattern? |
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Absolutely! A precise paper pattern is prepared based on your personal
measurements and requirements. The only thing that is the same for all of our
customers is our commitment to quality. We use the finest threads, and the
strongest linings in the collars and cuffs (and our buttons will never turn
milky white from laundering!) |
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| 14. |
Can I order white collars and/or cuffs? |
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Yes. At no extra charge, of course. |
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| 15. |
Do I need to worry about shrinkage? |
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No, all our fabrics are pre-shrunk. Although there is always a residual
shrinkage of 2 - 3%, we allow for this shrinkage when we custom make your
shirts. |
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| 16. |
Will my shirt tails be long enough? |
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We would never skimp here. Your shirt tails will be based upon your height and
weight, then designed to your complete satisfaction. |
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| 17. |
Is it possible for you to duplicate the fit of a favorite shirt presently in my
wardrobe? |
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Absolutely. Just send us your shirt with your order. We'll be glad to
incorporate any changes you might want, then return the shirt you sent, along
with your new Tailor-Point shirts.. |
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| 18. |
What's the difference between 'Non Fused' and 'Fused' ? |
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Fused collars and cuffs get a heavy lining. The innerfacing and outer material
are fused using a high heat and glue to make them a bit stiffer. We recommend
non-fused if you send your shirts to a commercial laundry, and fused if you
launder your shirts at home. |
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| 19. |
Do you share your customer list with other companies? |
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We never have, and we never will. We respect and value your privacy. |
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| 20. |
How will you ship my shirts? |
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All shirts are shipped UPS ground, insured. |
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| 21. |
Can I speak to someone in management? |
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Of course! In the US call us toll free 1-800-466-7133 (9 to 5 M-F, Pacific
Standard Time). International customers, call us at 714-263-2404. Please ask
for Joe Tailor-Point.
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| 22. |
How long does it take to receive my order? |
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You will receive your order in five to eight weeks. We always try our best to
deliver sooner. If you need your order sooner please send in your request and
we'll do our best to get it to you in time. |
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| 23. |
Do your shirts come with removable or permanent stays? |
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Our Shirts come with removable stays, but you could specify permanent stays in
the Styles details. |
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| 24. |
I have a friend who wants to talk to you about building his wardrobe. How can
he get in touch? |
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Show your friend the "Contact Us" page of the site and invite him to write to
us. We respond to every inquiry and appreciate the opportunity to be of
service. |
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| 25. |
How are you different from the other custom tailors who advertise on the
Internet? Why should I choose you? |
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Glad you asked. It's true, there are other companies. Our point of difference
is how we take care of our customers. It shows in the craftsmanship details,
the way we respond to requests, and ultimately in the value of each garment
that bears the Tailor-Point name. |
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